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RSF Skincare Online Store

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Customer Service

I. Return Policy

Thank you for purchasing on RSFskincare.com. We Value you as an exclusive member of RSF skincare and strive to meet your expectations with the products and service we provide. If you are dissatisfied with your purchase for any reason, please feel free to return the product for a refund (excluding shipping and handling charges) within 30 days of the order date on the packing slip. Shipping returned products will be the sole responsibility of the purchaser. To ensure a timely refund, please return the item(s) immediately by following the steps below. Please be advised that prior authorization is required on all returns. Any returns sent to us without return authorization cannot be accepted. Return acceptance is at the sole discretion of RSF skincare.

  1. You must contact RSF skincare Customer Service at 866-598-9363 within 30 days of your original invoice date.
  2. You must include all parts, pieces and printed materials in order to be eligible for a refund.
  3. For your protection and to ensure prompt delivery, we recommend that you ship via UPS or registered mail. RSF skincare is not liable for packages lost during shipping.
  4. RSF skincare will process your refund via the original purchase method within 10 business days upon receipt of the returned item(s).
  5. Ship returned item(s) to:
    RSF Skincare, Attn: Returns
    1790 La Costa Meadows Dr Ste 103,
    San Marcos CA 92078.

II. Shipping & Handling

FREE shipping on all domestic orders above $100.00. International shipping charges apply. Shipping days Monday thru Friday, excluding U.S. federal holidays. All orders are processed within 24-48 hours of being placed. Orders placed on Saturday and Sunday are not processed until the next following business day. If your order is out of stock, we will notify you via email within 1-2 business days.

Shipping and handling fees are not refundable

We only accept return products originally purchased on RSF skincare.com or through a RSF skincare Customer Service Representative.

Damaged product: If you have received any items that have been damaged during shipment, please save the damaged box and contact RSF skincare Customer Service immediately upon receiving your damaged package.

III. Sales Policy

  • Payment Terms: An order placed through RSFskincare.com is not binding upon RSF skincare until it is accepted. RSF must confirm pre-authorization of your credit card before it will accept an order.
  • Payment Methods: Visa, MasterCard, American Express
  • Codes: Purchase codes are provided through authorized personnel only. Codes are approved through prior authorization by management before use.
  • Sales Tax: Customer orders will be charged applicable sales tax according to his/her state's sales tax laws. The amount of tax charged depends upon many factors, including the type of item purchased, and the destination of the shipment.
  • Shipping Charges: Total cost for purchase of any product will include shipping and handling charges.

IV. General Legal Information

These Terms of Use, our Privacy Policy and our Sales Policy, as each is amended from time to time, as well as all any other rules and restrictions set forth on this web site, apply to you when you view, access or otherwise use the web site located at www.rsfskincare.com (the "Site"). The Site is owned by RSF Pharmaceuticals, Inc. ("RSF Pharmaceuticals") and is operated by RSF Pharmaceuticals on its own behalf and on behalf of its affiliates, including but not limited to RSF Skincare. and RSF Pharmaceuticals, Inc. For the purposes of these Terms of Use, the terms "we," "us," "our," and "RSF PHARMACEUTICALS," refer to RSF Pharmaceuticals, Inc and its affiliates. "You" refers to you, as a user of this Site. By accessing or using the Site, you are acknowledging that you have read, understand, and agree without limitation or qualification to be bound by these Terms of Use. If you do not agree with these Terms of Use, you do not have the right to access or otherwise use the Site and, accordingly, you should not do so.

RSF Pharmaceuticals reserves the right to change these Terms of Use at any time, with or without notice to you, and you agree that each visit to the Site shall be subject to the current Terms of Use. Accordingly, you should check these Terms of Use periodically for changes prior to using the Site.

The Site is intended for and directed to residents of the United States and all information, advertising and claims contained on the Site are valid in and applicable only to the United States.

V. Use of the Site and Site Content

(a) License to Use the Site

We grant you a nonexclusive, nontransferable, limited right to access, use and display the Site and the copyrighted materials, trademarks and other proprietary information provided hereon ("Site Content"), provided that you comply fully with these Terms of Use. The Site and the Site Content is intended for non-commercial purposes only. You agree to use the Site and the Site Content only for lawful, personal, non-commercial, and informational purposes. Except as otherwise permitted herein, you may not reproduce, distribute, modify, copy, publish, display, transmit, adapt, upload, create derivative works of, post or in any way exploit the Site or the Site Content in any manner or for any purpose.

(b) Copyright Protection

The Site and all Site Content contained thereon is protected by copyright as a collective work under United States copyright laws, and is owned or controlled by, or licensed to, RSF Pharmaceuticals or the party listed as the provider of the applicable Site Content. UNAUTHORIZED COPYING, REPRODUCTION, DISTRIBUTION, MODIFICATION, COPYING, PUBLISHING, DISPLAY, ADAPTING, UPLOADING, CREATING DERIVATIVE WORKS, POSTING, OR TRANSMITTING OF ANY OF THE SITE CONTENT IS PROHIBITED. You may download any downloadable Site Content displayed on the Site only for lawful, personal, noncommercial and informational purposes, provided that such downloadable Site Content is also subject to the terms of this Section III, and provided further that you maintain and abide by all copyright, trademark and other notices contained in such Site Content, or if none, you abide by the following copyright and trademark notice with respect to such downloaded materials:

[© 2008 RSF Pharmaceuticals, Inc. The RSF Pharmaceuticals logo and all associated trademarks and logos used herein are trademarks of RSF Pharmaceuticals, Inc. Other company and product names used herein are properties of their respective owners. All rights reserved.]

(c) Trademarks

"RSF Pharmaceuticals," "Age Management Peptide System" and other marks, product names and company names appearing on the Site, are trademarks and service marks of RSF Pharmaceuticals and/or their respective owners, and are protected by law. They may be used publicly only with permission from RSF Pharmaceuticals. Fair use of the trademarks and service marks requires proper acknowledgment in accordance with the above copyright and trademark notice.

(d) Commercial Use of Site Content

There is no commercial use of site content.

(e) Accuracy of Information

RSF Pharmaceuticals strives to accurately and completely describe its products and provide updated information on the Site; however, RSF Pharmaceuticals does not warrant that product descriptions and information on the Site are complete or free from error.

This Site may contain general information relating to various medical conditions and their treatment. Such information is provided for informational purposes only and is not meant to be a substitute for advice provided by a doctor or other qualified health care professional. Patients should not use the information contained herein for diagnosing a health or fitness problem or disease. Patients should always consult with a doctor or other health care professional for medical advice or information about diagnosis and treatment.

Further, you acknowledge and agree that the views expressed by you and other users as part of the User Content (as defined below) do not necessarily reflect the views of RSF Pharmaceuticals, and we do not support or endorse any User Content or any other content otherwise posted by you or any other user.

(f) Links to Other Sites and/or Materials

Links may appear on the Site that may be used to link to other site(s). These links are provided solely as a courtesy to our Site visitors. Other than with respect to linked sites which are expressly stated on such sites as being owned or controlled by RSF Pharmaceuticals ("RSF Pharmaceuticals Related Sites"), RSF Pharmaceuticals has no control over the linked sites or the materials, information, goods or services available or contained on these linked sites ("Linked Sites"). Each RSF Pharmaceuticals Related Site may have an individual privacy policy and/or terms of use which govern your use of and access to such RSF Pharmaceuticals Related Site, and we recommend that you review the policies applicable to these sites prior to your use. RSF Pharmaceuticals is not responsible for and does not endorse or warrant in any way any materials, information, goods or services available through Linked Sites or any privacy or other practices of such Linked Sites. If you decide to access any of the Linked Sites, you do so entirely at your own risk. RSF Pharmaceuticals reserves the right to add, change, decline or remove any link at any time.

VI. Disclaimers and Limitation of Liability

(a) Disclaimer of Liability

NEITHER RSF PHARMACEUTICALS NOT ANY PERSON OR ENTITY INVOLVED IN CREATING, PRODUCING OR DISTRIBUTING ANY SITE CONTENT OR SERVICES CONTAINED ON THIS SITE, NOR ANY OF THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES OR AGENTS, MAKES ANY WARRANTY WHATSOEVER, INCLUDING WITHOUT LIMITATION THAT THE SITE WILL BE UNINTERRUPTED OR ERROR FREE; NOR DO THEY MAKE ANY WARRANTY AS TO THE RESULTS THAT MAY BE OBTAINED FROM USE OF THE SITE OR AS TO THE ACCURACY, RELIABILITY, QUALITY OR CONTENT OF ANY INFORMATION, SERVICE OR MERCHANDISE PROVIDED ON OR THROUGH THE SITE.

THE SITE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, SECURITY, ACCURACY AND NON-INFRINGEMENT, OTHER THAN THOSE WARRANTIES WHICH ARE INCAPABLE OF EXCLUSION, RESTRICTION OR MODIFICATION UNDER THE LAWS APPLICABLE TO THESE TERMS OF USE.

USE OF THE SITE IS AT YOUR OWN RISK. YOU ASSUME FULL RESPONSIBILITY AND RISK OF LOSS RESULTING FROM YOUR DOWNLOADING AND/OR USE OF FILES, INFORMATION, OTHER COMMUNICATIONS, CONTENT OR OTHER SITE CONTENT (INCLUDING, WITHOUT LIMITATION, SOFTWARE) ACCESSED THROUGH OR OBTAINED BY MEANS OF THE SITE.

(b) Limitation of Liability

TO THE EXTENT PERMITTED BY LAW, RSF PHARMACEUTICALS, ITS AFFILIATES, OR ANY PERSON OR ENTITY INVOLVED IN CREATING, PRODUCING OR DISTRIBUTING ANY SITE CONTENT OR SERVICES CONTAINED ON THE SITE, OR ANY OF THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES OR AGENTS, WILL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES OF ANY KIND ARISING OUR OF OR RELATED TO THE USE OF OR INABILITY TO USE THE SITE, OR THE BREACH OF ANY REPRESENTATION OR WARRANTY, WHETHER AS A BREACH OF CONTRACT, TORTIOUS BEHAVIOR, NEGLIGENCE OR ANY OTHER CAUSE OF ACTION, EVEN IF RSF PHARMACEUTICALS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN ALL CIRCUMSTANCES RSF PHARMACEUTICALS'S MAXIMUM LIABILITY IS LIMITED TO THE AMOUNT OF THE PURCHASE PRICE OF PRODUCTS SOLD TO YOU THROUGH THE SITE IN THE PROCEEDING TWELVE MONTH PERIOD. RSF PHARMACEUTICALS SHALL NOT, UNDER ANY CIRCUMSTANCES, BE LIABLE UPON A CLAIM OR ACTION IN CONTRACT, TORT, INDEMNITY OR CONTRIBUTION, OR OTHER CLAIMS RELATING TO THE PRODUCTS IT SELLS, WHICH EXCEEDS THIS LIABILITY LIMIT. BECAUSE SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR THE LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, IN SUCH STATES OR JURISDICTIONS, RSF PHARMACEUTICALS'S LIABILITY IS LIMITED TO THE EXTENT PERMITTED BY LAW, THEREBY MINIMIZING RSF PHARMACEUTICALS'S LIABILITY TO YOU TO THE LOWEST AMOUNT PERMITTED BY APPLICABLE LAW. RSF PHARMACEUTICALS SHALL NOT BE LIABLE FOR THIRD PARTY CLAIMS FOR DAMAGES AGAINST THE CUSTOMER, OR FOR MALFUNCTION, DELAYS, INTERRUPTION OF SERVICE, LOSS OF BUSINESS, LOSS OR DAMAGE TO EXEMPLARY DAMAGES, WHETHER OR NOT RSF PHARMACEUTICALS HAS BEEN MADE AWARE OF THE POSSIBILITY OF SUCH CLAIMS OR DAMAGES.

VII. Dispute Resolution

In order to expedite and control the cost of disputes, you and RSF Pharmaceuticals agree that any legal or equitable claim relating to these Terms of Use (referred to as "Claim") will be resolved as follows:

(a) Dispute Resolution

You and RSF Pharmaceuticals agree that we will first try to resolve any Claim informally. Accordingly, neither of us may start a formal proceeding (except for Claims involving any violation of the federal trademark or copyright laws, or for injunctive relief) for at least 30 days after one of us notifies the other of a Claim in writing. RSF Pharmaceuticals will send its notice to your billing address, with a copy via email to your email address. You will send your notice to RSF Pharmaceuticals, Inc. 1790 La Costa Meadows Dr. Ste 103, San Marcos, CA 92078

VIII. Miscellaneous

(a) Governing Law and Jurisdictional Issues

This Agreement is governed in all respects by the substantive laws of the State of California and of the United States of America. The above shall be governed by the Federal Arbitration Act. The UN Convention on Contracts for the International Sale of Goods is expressly disclaimed. This Site is controlled and operated from RSF Pharmaceuticals's offices in San Marcos, California, United States of America, and RSF Pharmaceuticals makes no representations that materials in the Site are appropriate or available for use in other locations. Those who choose to access the Site from other locations do so on their own initiative and are responsible for compliance with local laws, if and to the extent local laws are applicable. Access to the Site from any territory where the content is illegal is prohibited. You may not use or export any of the Site materials in violation of U.S. export laws and regulations.

(b) Email May Not Be Used to Provide Notice

Communications made through the Site's e-mail and messaging system shall in no way be deemed to constitute legal notice to RSF Pharmaceuticals or any of its officers, employees, agents or representatives, such as where notice to RSF Pharmaceuticals is required by contract, or any federal, state or local laws, rules or regulations.

(c) Suggestions and Feedback

RSF Pharmaceuticals welcomes feedback or inquiries about our products. Any unsolicited suggestions will be treated as non-confidential and non-proprietary. Any and all rights to materials and ideas submitted to us become the exclusive property of RSF Pharmaceuticals.

(d) Interpretation and Entire Agreement

These terms and conditions, together with our Privacy Policy and Sales Policy, and RSF Pharmaceuticals's invoice regarding the products purchased through the Site by a user, form the complete and exclusive agreement between you and RSF Pharmaceuticals, and they supersede all prior or contemporaneous proposals, oral or written, understandings, representations, conditions, warranties, and all other communications between you and RSF Pharmaceuticals relating to the subject products. This agreement may not be explained or supplemented by any prior course of dealings or trade by custom or usage. No waiver by either party of any breach or default hereunder shall be deemed to be a waiver of any preceding or subsequent breach or default. The section headings used herein are for convenience only and shall not affect the interpretation of these Terms of Use. If any provision of these Terms of Use shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these Terms of Use and shall not affect the validity and enforceability of any remaining provisions.

(e) Contact Us

If you have any questions, comments or concerns regarding about these Terms of Use and/or the Site, please send an email to: info@rsfskincare.com

RSF Pharmaceuticals, Inc.
1790 La Costa Meadows Dr. Ste 103
San Marcos, CA 92078

 

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